Thank you! Here is our cancellation policy for you to also check out.
Cancellation Policy:
Thank you for choosing Lotus House Surf and Wellness for your upcoming stay. To confirm your reservation, you have the following payment options:
Full Payment Option:
If you choose to pay the full amount at the time of booking, you will receive a 5% discount off the total payment.
Instalment Payment Option:
You also have the option to pay in thirds. The first third is required to secure your booking. The second third should be paid 90 days before your scheduled arrival date, and the final third should be paid no later than 30 days before your scheduled arrival date.
Please note that the instalment option is only available if the reservation is made a certain number of days in advance. If the booking is made within 7 days of the arrival date, full payment will be required at the time of booking.
Cancellation Timeframe and Refund Eligibility:
For cancellations made more than 60 days before the scheduled arrival date, a full refund of the deposit or payment will be provided.
If you cancel within 21 days of the scheduled arrival date, half of the payment or deposit is non-refundable.
Refunds requested within 14 days of the scheduled arrival date will be evaluated on a case-by-case basis, taking into account the circumstances and availability of the accommodation.
Refund Process:
If you are eligible for a refund, it will be processed within 3 - 5 business days from the date of cancellation.
Refunds will be issued using the same method of payment used for the booking.
Please note that any transaction fees or currency conversion fees incurred during the refund process will be deducted from the refund amount.
We strive to provide a seamless booking experience and are here to assist you. If you have any questions or need further assistance, please contact us at book@lotussurfandwellness.com
We recommend reviewing the specific cancellation policy at the time of booking.
We look forward to welcoming you to Lotus House Surf and Wellness!
